Agile Resilience and Recovery Training (Online)

Agile Crisis Management helps organizations recover from crises quickly and sustainably. Quick response times and rapid reprioritization and redistribution of budgets allow are key in making the most of the new emergent reality.

Utilizing agile patterns in combination with crisis management best practices allows these organizations to tackle issues such as employee welfare, the cost cutting/innovation paradox, team and management alignment while maintaining and improving the brand’s image.

Organize Agile

Each organization needs to address a crisis in its own way. That’s why your tailor-made approach should always be based upon your organization’s strategy and structure and work closely with your own stakeholder environment. In a crisis situation, your culture is your base of strength, meaning you should act in line with your existing organizational culture.

Training Program

Any organization is sure to encounter a crisis at some point during its existence. How the organization weathers the crisis is critical in ensuring its long-term survival and sustainability. The object of the training is to help you bring clarity and understanding and develop your understanding of crisis management and agility. Importantly the focus of the training is not only on managing the crisis as it occurs, but also on increasing  your organizational resilience and long term agility to help you build a sustainable organization and ready your business for the next crisis.

The online training consists of two half days and will help your organization to explore How you can mitigate the impacts of a crisis?, What critical success factors are during the phases, and maybe the most important How you will use a crisis for growth and development and to be more resilient for the future?

The online Agile Crisis Management Training consists of two half days and will help your organization to explore the following questions:

  • How you can mitigate the impacts of a a crisis?,
  • What are  critical success factors the different crisis phases
  • How you will use a crisis for growth and development and become a more resilient and future proof organization?


Every crisis doesn’t just have have a huge impact on our daily lives but has the is able to disrupt the very system on which we have built are lives and businesses. They are game changers that can permanently alter the ecosystem we operate in. A crisis of significant magnitude affects every individual an organization around us. It disrupts what we take for granted and forces us to change out daily routines, corporate structures and even our culture.

The good news is that we can mitigate the effects of a crisis via the management discipline of crisis management. Crisis management consists of skills and techniques required to identify, assess, understand, and cope with a serious situation.

Within this training 2 days program, we will go through crisis management phase, from analysis to action and we will understand how to stabilize a crisis situation with participatory methods using an agile approach. Finally, we will experience together how indeed a crisis can indeed be a good teacher, and help us to develop our resilience.

The Management and Mitigation Phase

Every crisis is  characterized by 4 common elements:

  1. It is a threat to the organization / society
  2. It contains the element of surprise,
  3. It requires urgent action and rapid decision making,
  4. It is a process of transformation in which the old system can no longer be maintained.

Because of these crucial elements, crisis management differs completely from traditional project management approaches.First of all there is a need to understand the system and the changes that ar taking place as quickly as possible. The inital analysis might very well be the most important phase of crisis management. This phase is characterized by many assumptions, key indicators, and dynamics across multiple channels. Assessing this new reality quickly is critical in ensuring an appropriate and rapid response.

What can you do in this phase in order to learn and adapt, and thus make your organization as flexible as possible? First ensure these key prerequisites are in place:

  • An accurate system overview and analysis (inclding al stakeholders)
  • A clear strategy that is well understood by critical teams
  • Clear prioritization aligned with your new strategic position
  • A team of teams working with an agile mindset (including informal leaders)

The Post-Crisis Phase

Many organizations forget about the post-crisis phase, but this is a crucial time for learning. Your organization now has to live with the decisions made during the crisis mitigation phase. Ensuring the learnings from this period of stress are embedded in the organization will go a long way towards ensuring organizational readiness for new system shocks.

After the crisis, there will be a need for re-organization, re-allocation of resources, re-building the internal and external relations,etc..  The post crisis phase is characterized by two key issues:

  • Facing all the decisions that you made during the crisis,
  • Preparing your organization better for the next shocks; meaning to develop organizational resilience.


Resilience is a quality within organizations which allows them to manage crises and disruption to operations, resist sudden shocks and adapt to changes. Organizational resilience is a function of an organization’s overall situation awareness, management of keystone vulnerabilities, and adaptive capacity.

Understanding your own organization well is a keystone in effective crisis management. If we truly understand our organization and the position it is in, our reactions will be a function of the next-best use of our time and values. The combined result is systemic advantage. In order to help you gauge your organization’s current position and readiness we are happy to offer you out resilience assessment tool. Asessing your organization’s readiness will provide you with a clear perspective on where your organization is adequately prepared, and where improvements can be made.

In short, in a complex, dynamic and interconnected environment, a crisis is a matter of ‘when’, not ‘if’! How well your organization has prepared and how quickly it is able to respond is a key differentiator in handling a crisis well. Depending on the severity of the crisis your organization is facing, this may hand an advantage to your competitors or even threaten the very existence of your organization.

Training Outcome

After the training and after using our specially developed tools, templates and integrated lessons you will have a clear understanding of the phases of a crisis, and knowledge to manage them effectively.  You will understand how to recognize critical signs of an imminent crisis. Additionally, you will be able to evaluate the post-crisis the lessons; what are the parameters for your company to be more resilient and how you to gauge your organizational readiness.

Taking action and assessing organizational readiness

For organizations that are currently engaged in crisis mitigation, the training offers clear steps and tools to effectively deal with your crisis now. On top of that the training program has been designed to assess your organization’s resilience to crises and offer you clear guidelines to improve future readiness.

The program consists of knowledge sessions, cases and interactive exercises to allow you to put what you’ve learned into practice straight away. Subjects include:

  • How to detect an imminent crisis at an early stage
  • How to establish metrics to define which scenarios would constitute a crisis that should the necessary response mechanisms
  • How to get insights from different stakeholders and prepare your strategic position positioning in order to manage the crisis in an appropriate way
  • How to utilize assumptions in a crisis to facilitate rapid and accurate decision making
  • How to work on alternative crisis scenarios for your company and be ready for the next Black Swan
  • How to prioritize, sense, and scan in at risk areas
  • How to develop a consistent and complementary crisis management plan that includes all relevant stakeholders
  • How to map stakeholders,prepare an effective crisis communication plan, and communicate with them effectively
  • How to leverage the power of agile ways of working in a crisis environment and work as a team of teams
  • How to empower and coach your people to maximize their speed and effectiveness.
  • How you can assess your company’s resilience to crisis in real time and how to act on the results.

Exercises and tools

The training will be conducted with group exercises using different tools to work on a case besides the theoretical explanations. Some of the tools and approaches that will be used during the training are below:

  • Insight canvas for the assessment of your overall organizational system
  • Strategic positioning
  • Stakeholder mapping
  • Participatory communication planning
  • Adaptive portfolio management for prioritization
  • Team establishment and how to select the right informal leaders
  • Teams of teams to work in an Agile way, scale the mindset and communication escalation paths
  • Resilience detector to see how you are ready for the next crisis / challenge.

In order to facilitate this training online we ill use online tooling such as Mural, Linoit, Miro and Trello to create a highly interactive experience.

Target Audience

The training is targeted at all professionals who need to understand the how they can be more flexible for the next crisis / challenges, and who need to understand how to foresee a crisis, how to manage it and mitigate the impacts as much as they can and how to learn more and develop themselves and become more resilient for the sustainability of their business.


This training is offered in partnership with Haga Consultancy. Combining our expertise in Agile and Crisis Management ensures you get the best combination of our unique perspectives and experiences. With over thirty years of joint experience in agile and crisis management we are happy to invite you to learn from our experiences and build on our best-practices.

Inanc Civaz

Inanc Civaz, has 20 years of international experience in management consultancy,  an extensive and hybrid knowledge on strategy development, corporate and marketing communications, crisis management, and cultural change with the ability to deliver both structural design and processes without losing people’s side.

She has a wide range of crisis management experience. She managed her first crisis in 2005, for a Swedish GSM giant with full force integration of local and international stakeholders (from legal to media) from both Sweden and the Eurasia region. Subsequently, she has been involved in dozens of crisis situations both in Turkey and internationally. Her most recent crisis management experience is at the largest Turkish discount retailer. Her experiences have taught her how to establishing an effective ecosystem can mitigate a crisis, and how to leverage the crisis to build a successful future organization. She has a proven track record on business development and organizational restructuring in complex circumstances in post-crisis situations.

Besides that, she has robust and holistic cultural change management and Agile transformation experience, and she is a co-creator of the Agile People Manifesto.
Though Haga Consultancy she offers training and consultancy in Turkey and the Netherlands.


Sebnem Gürün Özeren

Sebnem Gürün Özeren, has many years of management experience in manufacturing, project management and HR in international companies; she has deep cross-functional knowledge ranging from technical perspectives and renewal of HR processes to crisis management to post crisis organizational development to foster organizational performance.
She believes that the Agile methodologies can leverage performance as long as human factors are taken into consideration and individual leadership is effective. Hence, her approach is to blend her analytical background with global coaching skills during organizational/cultural change and Agile transformation journeys.
Being an internationally certified Trainer & Coach, Sebnem also serves as a facilitator to ease the change efforts of organizations, teams and individuals.


New dates to be announced.


€495,- excluding VAT per person


Do you have any questions? Please do not hesitate to get in touch.

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